Privacy Policy

1. Introduction

Touch & Go UK ("we," "our," or "us") respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard your information when you visit our website and use our services.

Our registered address is 25 Charlotte Rd, Birmingham B15 2NU, United Kingdom. You can contact us at +44 7883453869.

2. Information We Collect

2.1 Personal Information

We may collect the following personal information:

• Name and contact details (email address, phone number, postal address)
• Information provided during service consultations
• Communication preferences
• Newsletter subscription information

2.2 Technical Information

We automatically collect certain technical information when you visit our website:

• IP address and browser type
• Operating system and device information
• Website usage patterns and preferences
• Cookies and similar tracking technologies

3. How We Use Your Information

We use your personal information for the following purposes:

• Providing assistance with UK housing, education, banking, and NHS services
• Responding to your inquiries and service requests
• Sending newsletters and service updates (with your consent)
• Improving our website and services
• Complying with legal obligations
• Protecting against fraud and security threats

4. Legal Basis for Processing

Under UK GDPR, we process your personal data based on:

• Consent: For newsletters and marketing communications
• Contract: To provide our services to you
• Legitimate interests: To improve our services and website functionality
• Legal obligation: To comply with applicable laws and regulations

5. Information Sharing

We do not sell, trade, or otherwise transfer your personal information to third parties except:

• With your explicit consent
• To service providers who assist us in operating our website and conducting business
• When required by law or to protect our rights
• In connection with a business transfer or merger

All third-party service providers are required to maintain the confidentiality of your information.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal data against:

• Unauthorized access, disclosure, or alteration
• Accidental loss or destruction
• Unlawful processing

However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your personal information only as long as necessary for the purposes outlined in this policy:

• Service-related data: For the duration of our business relationship plus 6 years for legal compliance
• Newsletter subscriptions: Until you unsubscribe
• Website analytics: Up to 2 years
• Legal obligations: As required by applicable law

8. Your Rights

Under UK GDPR, you have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you
• Rectification: Request correction of inaccurate or incomplete data
• Erasure: Request deletion of your personal data
• Restriction: Request limitation of processing
• Portability: Request transfer of your data to another controller
• Objection: Object to processing based on legitimate interests
• Withdraw consent: Withdraw consent at any time

To exercise these rights, contact us at +44 7883453869 or via our contact form.

9. Cookies

Our website uses cookies to enhance your browsing experience. For detailed information about our cookie usage, please see our Cookie Policy.

10. Changes to This Policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

11. Contact Information

If you have any questions about this privacy policy or our data practices, please contact us:

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) if you believe we have not handled your personal data properly.